![]() To deal with goods movements in the SAP financial application.Customer Internet Access kiosks and visitor WIFI.Presentation screens, Video Teleconferencing support.787 Briefing room - A/V and computing equipment.787 and non-787 classroom support – A/V equipment included.Non-UK PSIP support – familiarization with printing, tunneling, and general trouble-shooting.Additional iPad support to Tier 1 and Flight Services Instructor Pilots.787 specific tasks related to tablet loading of pre-defined training image, deployment of tablets to instructors prior to class start, collection and reimage of tablet devices at course completion.On-site coverage (or on-call) for scheduled classroom operations in Gatwick, with phone coverage for other T&PS locations as needed (and approved).Tier 1 support for classroom operations and instructor training environment.Training Solutions infrastructure support also includes following: Trains other team members as needed on support processes.Collaborates with team members on completion of tasks and projects.Creates documentation of support processes.Assists Boeing staff and contractors with business unit specific computing issues on an as-needed basis.Performs inventory management and uses enterprise inventory tracking tool to update location of classroom desktop computing systems.Utilizes enterprise ticketing systems and responds to trouble tickets, opens tickets and closes tickets.Interacts with business unit representatives and external customers and represents the IT organization.Performs QA testing of new releases of software for basic functionality.Support of Windows 7 and Windows 10 Operating Systems desktop environment, Windows Servers, LAN-WAN Infrastructure, Telephony, Android and Apple technology support etc.Installs, configures, and maintains computer systems on the isolated classroom network using documented imaging processes.Troubleshoots computing issues, and resolves desktop computing issues or escalates server, network, or enterprise application issues as needed. Supports Training & Professional Services training classrooms by responding to calls or EHD tickets for computer related issues.Training & Professional Services Specific Statement of Work: Contribute to IT International projects as needed and as coordinated by the assigned project manager.Conduct systems performance analysis and provide feedback to functional leads and colleagues in the Continual Service Improvement function.Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.Contribute updates to technical documentation, procedures and process definitions.Participate in regional and cross-regional technical meetings.Ensure security and policy compliance while performing technical tasks.Distributing new user IT starter packages and providing initial user IT orientation.Providing IT consultation to end users.Execute asset change tasks and reflect such changes in appropriate databases.Execute software installation and deployment to computing systems.Interacting with regional Support Coordinators and Service Fulfillment Analysts to track and prioritize incidents and tasks in the ticket queues.Performing incident resolution or, when needed, escalation to the appropriate group.Deploying and administering IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices.The IT Apprentice technician is responsible for: At the end of the apprenticeship the IT Apprentice technician will hold a number of industry recognized IT qualifications and be familiar with end user and infrastructure support in a large organization. The role is a formal apprenticeship that is a mixture of college study and hands-on learning. The IT Apprentice Technician is responsible for delivering IT support services to end users and to contribute to IT International projects within the assigned region or, as needed, occasionally in other regions. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. At Boeing, we innovate and collaborate to make the world a better place.
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